Arielle Cruz
Uber Eats couriers can opt out of delivering alcohol at any time. This won't affect their regular food delivery requests. To opt out, couriers can go to Account > Shopping preferences > Opt out from seeing alcoholic beverages in the Uber Eats app. Alternatively, they can contact Support through the app or at help.uber.com. Uber Eats has strict guidelines for delivering alcohol, including checking valid IDs and ensuring the customer is sober. Delivering alcohol to someone who is intoxicated or underage is illegal and can result in penalties.
| Characteristics | Values |
|---|---|
| Opting out of alcohol delivery | Possible |
| How to opt out | Go to Account > Shopping preferences > Opt out from seeing alcoholic beverages in the Uber Eats app |
| Opting out of alcohol visibility in the app | Possible |
| How to opt out of visibility | Write into support through the app |
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What You'll Learn
Opting out through the app
Uber Eats delivery drivers can opt out of delivering alcohol at any time. If you change your mind about delivering alcohol, you can stop by contacting Support at help.uber.com. You can also decline specific orders that include alcohol by cancelling before pickup.
If you don't want to see alcohol in your app, you can opt out in your Uber Eats app. Go to Account > Shopping preferences > Opt out of seeing alcoholic beverages. This means you will still see non-alcohol items from merchants, but alcohol will be hidden.
If you are concerned about the person's age, the validity of their ID, or their sobriety, do not complete the delivery. In these cases, you should cancel the trip, and the Driver app will prompt you to return the alcohol to the restaurant or store. Your delivery fare will include payment for the entire trip, including the return journey. It is against the law to deliver alcohol to someone who is intoxicated or under the legal drinking age.
In all provinces except British Columbia, you must request one valid government-issued photo ID from the customer. In British Columbia, one government-issued ID and a secondary piece of ID are required. The primary ID must include the customer's name, date of birth, and photo, and be issued by a government agency. Acceptable forms include a Canadian driver's license, a passport (Canadian or international), and a Canadian identity card.
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Cancelling specific orders
Uber Eats allows its users to opt out of delivering alcohol at any time. If you are an Uber Eats driver and you change your mind about delivering alcohol, you can stop alcohol deliveries by contacting Support at help.uber.com. You can also write to support through your app.
If an order includes alcohol and you would prefer not to deliver it, you can simply cancel the order before pickup. You can do this by marking the order as including a customer who is intoxicated or does not have a valid ID.
Provincial law requires that alcohol only be delivered to places where alcohol can be consumed, such as a private residence or an office. It is illegal to deliver alcohol to public places such as a park, schools, or facilities operated by the Department of Veterans Affairs. If you are asked to deliver alcohol to a prohibited location, you can cancel the order and return the alcohol to the restaurant or store. You will still be paid for the entire trip.
It is also illegal to deliver alcohol to someone who is intoxicated or under the legal drinking age. If you have any concerns about the validity of the customer's ID, their age, or their sobriety, do not complete the delivery. Instead, cancel the order, mark the customer as intoxicated, or indicate that they do not have a valid ID. Then, inform the customer that you cannot deliver the alcohol.
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Valid ID requirements
Uber Eats requires customers to show a valid government-issued photo ID to prove they are of legal drinking age. In all provinces except British Columbia, one valid government-issued photo ID is required. In British Columbia, one government-issued ID and a secondary piece of ID are needed. The primary ID must include the customer's name, date of birth, and photo, and it must be issued by a government agency.
Acceptable forms of ID include a Canadian or international passport, a Canadian driver's license, and a Canadian identity card. In Victoria, Uber Eats drivers are required to take a photo of the customer's ID before each delivery. The accepted IDs in Victoria include any Australian driver's license, proof-of-age card, passport, Keypass card, or Victorian learner's permit.
Uber Eats drivers must check the ID's expiration date to ensure it is still valid. They must also confirm that the person receiving the alcohol matches the photo on the ID and that the customer name in the Uber Eats app matches the name on the ID. If the person does not match the ID or does not have valid ID, the driver should indicate "No Valid ID" in the app and return the alcohol to the store.
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Customer sobriety
Uber Eats has a strict policy on customer sobriety. The company requires that its delivery drivers ensure that the customer is sober before completing the delivery of an alcohol order. If a customer appears to be intoxicated, the driver must mark this in the app and inform the customer that they cannot deliver the alcohol. Common signs of intoxication include slurred speech, impaired balance, and bloodshot eyes.
Uber Eats drivers are responsible for following local requirements for alcohol delivery, which often include asking customers to show a valid government-issued photo ID and refusing delivery if a customer is underage or appears intoxicated. In all provinces except British Columbia, only one valid government-issued photo ID is required. In British Columbia, a government-issued ID and a secondary piece of ID are required. The primary ID must include the customer's name, date of birth, and photo, and be issued by a government agency. Acceptable forms of primary ID include a driver's license, passport, state ID, and military ID.
If a customer does not produce a valid ID, the driver should tap the “No Valid ID?” button in the app, which will initiate a return trip. The driver can let the customer know that they cannot deliver the alcohol without a valid ID. The ID scanning feature is activated for all alcohol orders and must be completed before handing over the order to the customer.
It is important to note that opting in to alcohol delivery is fully optional for Uber Eats drivers and will not affect their ability to receive regular food delivery requests. Drivers can opt out of alcohol deliveries at any time by contacting the Support team at help.uber.com. If a driver is matched with an alcohol delivery request and does not want to deliver it, they can cancel the order before pickup.
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Illegal delivery locations
Uber Eats drivers are advised not to deliver to certain locations, such as strip clubs or brothels, and to decline orders if they have any concerns about the customer's age, the validity of their ID, or their sobriety.
In terms of specific illegal delivery locations, Uber Eats drivers are instructed not to deliver alcohol to prohibited locations, such as schools, parks, and facilities operated by the Department of Veterans Affairs. These guidelines are in place to ensure the safety and legal compliance of the delivery drivers.
Provincial law requires that alcohol only be delivered to places where alcohol can be consumed, such as private residences or offices. It is illegal to deliver alcohol to public places, and Uber Eats drivers are responsible for ensuring that the delivery location is legal and safe.
In addition to prohibited locations, Uber Eats drivers may encounter challenging delivery locations that are inconvenient or time-consuming. For example, Church Street in downtown Orlando is mentioned as a problematic area due to a lack of parking options and difficult access to high-rise buildings.
To ensure a smooth delivery process and maintain their safety, Uber Eats drivers should be cautious about accepting orders destined for locations with known challenges or restrictions. They can contact Uber Eats support for assistance with problematic deliveries or to express concerns about specific delivery areas.
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Frequently asked questions
If you don’t want to see alcohol in your app, you can opt out in your Uber Eats app. Go to Account > Shopping preferences > Opt out from seeing alcoholic beverages. You can also write into support through the app.
If an order includes alcohol and you prefer not to deliver it, simply cancel before pickup. If you have already picked up the order, you can still cancel the delivery if the customer does not produce a valid ID or if you believe they are intoxicated.
In most places, it is illegal to deliver alcohol to someone who is under the legal drinking age or intoxicated. Alcohol cannot be delivered to public places such as parks, schools, or facilities operated by the Department of Veterans Affairs.
